Warranty, Returns, and Customer Support

FitLife Warranty and Support

Warranty Coverage

All FitLife devices come with a 2-year limited warranty covering manufacturing defects and hardware failures under normal use.

What's Covered

• Screen defects not caused by physical damage.
• Battery failures within the first 12 months.
• Sensor malfunctions (heart rate, SpO2, accelerometer).
• Charging port defects.

What's Not Covered

• Physical damage (cracked screen, dents).
• Water damage beyond the device's water resistance rating.
• Damage from unauthorised repairs or modifications.

How to Claim Warranty

1. Contact support with your order number and a description of the issue.
2. Our team will diagnose the issue remotely or ask you to ship the device.
3. Replacements are shipped within 5–7 business days.

Returns

Unopened devices can be returned within 30 days of purchase for a full refund. Opened devices are eligible for exchange within 14 days if faulty.